FAQ

Processing Times

Processing times are currently 3-4 weeks after you place your order. You will receive a confirmation email with this information once you place your order, and will receive another update once your order has shipped. We will do our best to ship your order ahead of these times.

Care Instructions

The most gentle option is to hand wash and allow the item to air dry, but we know not everyone has time for that. If you do choose to machine wash, we recommend the following:

turn the item inside out to protect the embroidery.
try to not wash the item with other clothing that might cause damage, such as zippers or buttons.
choose a mild detergent.
if possible, allow the item to air dry. This will prevent any shrinking that might occur.
if the embroidery features bright colors, a gentle wash in cold water can reduce the chance of colors bleeding.

COMFORT COLORS- comfort colors brand sweatshirts are garment dyed and have specific washing instructions. These instructions are taken directly from the comfort colors website

"Always wash separately before wearing to avoid bleeding issues Due to the nature of the dyeing process employed with Comfort Colors® pigment dyed shades, loose pigments may remain on the surface of the garments even after the first wash. We therefore strongly recommend washing these garments only with like-colored garments, as some of the pigment dyes may stain light-or white-colored garments in the wash cycle. Washing the garments in cold water will reduce the possibility of staining. Shade variations are inherent in the garment dyeing process. Our garments are pre-shrunk during the garment dye and wash processes for almost no shrinkage at home. Pigment dye colors These colors provide a vintage look that will remain for the life of the garment. Reactive dye colors Provide a traditional dyed appearance, with the same great softness."

Shipping Regions

We now ship globally! Please be advised that we are not responsible for custom fees.

For more international shipping, please visit our etsy store ThreadedBySabrina to order.

Link- https://www.etsy.com/shop/ThreadedBySabrina

Returns and Exchanges

If we stich your order in error, we will be happy to provide you with a replacement. For any order inquires please contact us through email: threadedbysabrinaco@gmail.com.